Refund Policy
This document is a release legal-review candidate. Seller or qualified-advisor approval must be recorded outside Git before public paid distribution.
- Last updated
- 2026-06-30
- Contact
- support@mimizuku.net
Scope
This policy is planned to apply to Mimizuku Premium purchases through direct macOS/Windows Stripe Billing and the allowed Windows Store Stripe path. App Store purchases follow Apple refund process.
Cancellation
Mimizuku Premium is an auto-renewing subscription. Users can cancel future renewals through Stripe Billing Portal or the relevant store purchase-management flow.
Direct Stripe refunds
For direct Stripe purchases, refund requests are planned to be accepted within 14 days of the initial purchase. Renewal refunds may be reviewed case by case. Abuse, terms violations, chargebacks, or misuse may be excluded.
Refund request
To request a refund, contact support@mimizuku.net with the Mimizuku account email address, purchase date, plan, and reason. Do not send card numbers, identity documents, passwords, or one-time codes.
Trials and renewal
Monthly Premium is planned with a 7-day trial and yearly Premium with a 14-day trial where eligible. If you do not cancel before the trial ends, the subscription renews automatically. Deleting the app does not cancel the subscription.
Direct Stripe refunds
For direct Stripe purchases, refund requests are planned to be accepted within 14 days of the initial purchase. Renewal refunds, duplicate purchases, mistaken purchases, and serious technical issues are reviewed case by case.
Refund method and access
Refunds are generally returned to the original payment method. Processing time depends on Stripe, banks, card networks, stores, currency, and tax handling. Refunded, charged back, revoked, or failed payments may lock Premium access and Premium-generated artifacts.
Abuse and statutory rights
Refunds may be refused or paused for fraud, Terms violations, trial abuse, multiple-account abuse, excessive requests, chargebacks, or transactions already disputed with a payment provider. This policy does not limit mandatory consumer or store rights.